Intro

Georg Fischer is a global leader in the manufacture of piping systems and has stood for innovation and quality in industrial fluid transportation technology for over two centuries. As part of the GF Group, Georg Fischer Piping Systems Ltd offers a wide range of products for applications in various industries, from water treatment to the chemical industry. The ability to respond to customer-specific requirements is a central part of the business model and distinguishes the company through customized solutions.

However, this diversity and flexibility posed increasing challenges for master data management. The increasing demands on the availability and precision of product data, combined with the frequent need to provide specific information, led to an increasing burden on employees.

Customer key figures

33 Countries

Sales regions

~ 8.800

Employees

> 2,1 Mrd. €

Revenue

The Challenge

Capacity bottlenecks in master data management and inefficient processes

GF Piping Systems’ master data management was increasingly reaching its capacity limits. Employees had to spend more and more time fulfilling customer-specific requests such as creating customized product ranges, filling in predefined customer templates or creating individual price lists – often under considerable time pressure.

The lack of centralization of the data, which had to be merged from different sources, further increased the additional workload and caused recurring delays in providing customers with up-to-date and error-free product information.

“We needed a tool that was user-friendly, intuitive and reflected where we were in terms of data quality – and that’s exactly what entitys.io does.”

René Habers, Head of Marketing and Communication Central and Eastern Europe

Solution

A central platform for consolidated and optimized product data management

GF Piping Systems decided to implement the Product Data OS from entitys.io in order to significantly increase efficiency and transparency in the handling of product information.

The solution consolidates all relevant product data from nine different sources, such as eClass, discount groups, customs tariff numbers, dangerous goods lists, image assignments and MediaCockpit exports, in one clear interface. Special import routines have been developed for this purpose to automatically merge the data and ensure that it is always up-to-date and correct.

This has created a single point of truth that enables uniform and centralized access to product information and provides a robust basis for fast, automated and error-free provision of customer-specific data exports.

“entitys.io enables us to easily create and manage customer-specific assortments. What used to take hours, we can now do in minutes.”

Elke John, Marketing/Data-Management/Key Account Support

Solutions

By introducing the Product Data OS from entitys.io, GF Piping Systems was able to significantly reduce capacity bottlenecks in master data management. The provision of media, which previously took one minute per item, can now be completed in less than ten minutes for entire product ranges. The implementation of the lean SaaS solution has not only helped GF Piping Systems to optimize its internal processes, but also to significantly improve the quality and speed of customer interactions.

Thanks to this new efficiency, the master data management team can focus on strategic tasks, while entitys.io automates and accelerates routine processes.

GF Piping Systems thus strengthens its position as a reliable and innovative partner in the industry and continues to set standards in customer focus and data management efficiency.

Key Results

9

Data sources consolidated

1

Single-Point-of-Truth

100%

Ready for the future

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